Shipping policy

Shipping Policy

At Advira Designers, we aim to process and deliver every order safely and on time. Please review this Shipping Policy before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment or Cash-on-Delivery confirmation.

Orders placed on Sundays, public holidays, or during major sale periods may require additional processing time.

Once an order has been packed or dispatched, changes to the product, size, colour, address, or contact details may not be possible.

2. Delivery Time

Estimated delivery timelines within India are:

Metro cities: 3–6 business days
Other cities and towns: 5–8 business days
Remote locations: 7–12 business days

These timelines are estimates and may vary depending on the delivery location, courier availability, weather conditions, public holidays, operational delays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before payment.

Free shipping may be offered for selected products, order values, locations, or promotional periods. Advira Designers reserves the right to modify or discontinue free-shipping offers.

Cash-on-Delivery orders may include an additional COD handling charge, which will be displayed at checkout.

4. Order Tracking

Once your order is dispatched, tracking information will be sent to your registered email address, phone number, SMS, or WhatsApp, where available.

Tracking information may take up to 24–48 hours to become active after dispatch.

Customers are responsible for regularly checking their tracking status and remaining available to receive the parcel.

5. Delivery Attempts

Our courier partner may attempt delivery more than once depending on its service policy.

Please ensure that:

The delivery address is complete and accurate.
The phone number provided is active.
Someone is available to receive the order.
Delivery calls from the courier partner are answered.

We are not responsible for failed delivery caused by an incorrect address, unreachable phone number, customer unavailability, or refusal to accept the parcel.

6. Incorrect or Incomplete Address

Customers must verify their shipping address before completing the order.

If an order is returned because of an incorrect or incomplete address, the customer may be required to pay the additional shipping charges for resending the parcel.

A refund, where approved, may be processed after deducting the original shipping, return-to-origin, Cash-on-Delivery, and handling charges.

7. Cash-on-Delivery Orders

Cash-on-Delivery availability depends on the delivery PIN code and courier serviceability.

We may contact customers to confirm COD orders before dispatch. Orders may be cancelled if confirmation cannot be completed or if we identify repeated refusals, fraudulent activity, or misuse of the COD facility.

Please keep the exact payable amount ready where required by the courier partner.

8. Delayed Deliveries

Delivery delays may occur because of:

Courier or logistics disruptions
Weather conditions or natural disasters
Public holidays or strikes
Government restrictions
High order volumes
Remote or restricted delivery locations
Incorrect customer information
Unexpected operational issues

We will make reasonable efforts to assist with delayed shipments, but courier delivery dates cannot be guaranteed.

9. Lost Shipments

An order may be treated as lost only after the courier partner completes its investigation and officially confirms the shipment as lost.

Once confirmed, we may offer a replacement or refund, depending on product availability and the circumstances of the order.

10. Damaged or Tampered Parcels

Please do not accept a parcel if the outer packaging appears severely damaged, opened, resealed, or tampered with.

Customers are strongly advised to record a clear and continuous unboxing video from before opening the parcel.

For damaged, missing, defective, or incorrect products, contact us within 48 hours of delivery with:

Order number
Clear photographs
Unboxing video
Shipping label photograph
Description of the issue

Claims without adequate evidence may not be accepted.

11. Incorrect Product Received

If you receive a product, size, or colour different from what you ordered, contact us within 48 hours of delivery.

After verification, we may arrange a replacement or provide another suitable resolution according to our Return and Refund Policy.

12. Refused and Undelivered Orders

Orders returned because the customer refused delivery, was unavailable, provided an incorrect address, or could not be contacted may be marked as Return to Origin.

For prepaid orders, any approved refund may be issued after deducting applicable shipping, handling, COD, and return-to-origin charges.

Customers with repeated refused or undelivered COD orders may be restricted from placing future Cash-on-Delivery orders.

13. International Shipping

We currently ship within India only, unless international shipping is specifically shown as available during checkout.

Any future international orders may be subject to customs duties, import taxes, clearance charges, and local regulations. Such charges will generally be the customer’s responsibility unless otherwise stated.