Refund policy

Return and Refund Policy

At Advira, we carefully inspect every product before dispatch. Since saree shapewear is an intimate, body-fitted garment, returns are accepted only under the conditions mentioned below.

Return Eligibility

You may request a return or replacement within 7 days of delivery if:

You received a damaged or defective product.
You received the wrong product, size, or colour.
The product is unused, unwashed, unworn, and in its original condition.
All original tags, packaging, invoices, and accessories are intact.

For hygiene reasons, products that have been worn, washed, altered, stained, damaged after delivery, or returned without their original tags and packaging will not be accepted.

Mandatory Unboxing Video

For damaged, defective, missing, or incorrect products, customers must provide a clear and continuous unboxing video recorded from before opening the parcel.

Claims without sufficient photo or video evidence may not be eligible for replacement or refund.

Size-Related Returns

Customers are requested to check the size chart carefully before placing an order.

A size exchange may be offered depending on product availability. The customer may be required to bear the reverse pickup and reshipping charges for size-related exchanges.

Products showing signs of wear, stretching, washing, perfume, body odour, stains, makeup, or alteration will not qualify for exchange.

Non-Returnable Items

Returns or exchanges will not be accepted for:

Products purchased during clearance or final-sale promotions.
Products damaged due to improper use or washing.
Products without original tags or packaging.
Used, washed, worn, altered, or stained products.
Orders where an incorrect size, colour, address, or contact number was entered by the customer.
Minor colour differences caused by screen settings, photography, or lighting.

Order Cancellation

Orders can be cancelled only before they are packed or dispatched.

Once an order has been shipped, it cannot be cancelled. Customers may contact us immediately after placing the order, but cancellation is not guaranteed.

Any payment-gateway or transaction charges that cannot be recovered may be deducted from the cancellation refund, where permitted.

Return Procedure

To request a return or exchange, contact us within 7 days of delivery and provide:

Order number
Registered name and phone number
Reason for the request
Clear photos of the product
Unboxing video, where applicable

Do not send the product back without receiving return approval from our support team. Unauthorised returns may not be accepted.

Inspection and Approval

All returned products will undergo a quality inspection.

Advira reserves the right to reject a return if the product does not meet the return conditions stated in this policy. Approval or rejection will be communicated after inspection.

Refunds

Once the returned product is received and approved, the refund will be initiated to the original payment method.

Refunds may take approximately 5–10 business days to appear, depending on the bank or payment provider.

Original shipping charges, Cash-on-Delivery charges, reverse pickup charges, and other non-recoverable fees may not be refundable unless the product received was damaged, defective, or incorrect.

Cash-on-Delivery Refunds

For eligible Cash-on-Delivery orders, customers may be asked to provide valid bank account or UPI details. Advira will not be responsible for delays caused by incorrect information submitted by the customer.

Refused and Undelivered Orders

If an order is refused, repeatedly unavailable for delivery, or returned due to an incorrect address or contact information, shipping and return-to-origin charges may be deducted from any eligible refund.